Twice in two days, I’ve had the same conversation with marketers suffering from the same confusion. Both are organizations that rely on lead generation as the first step in their sales processes. That is to say, they expose prospects to their marketing message in an effort to move them to contact the company, learn more, and finalize a sale.
The problem both companies had (and I see this all the time) is they were falling into the trap of over-communicating in their marketing materials… telling their whole stories… every detail… forgetting that the goal of their marketing is not to close the sale on the spot. Rather, the goal is to motivate a prospect to call and engage in the sales process.